Terms & Conditions

Revision Policy:

The allotted number of revisions is based on your selected package, and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional charges if the design concepts are not changed. You will have your revised design in 48 hours.

Turnaround Time:

Designingenious LLC has a 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service, the time required for revisions could be a minimum of 48 hours to 72 hours, meaning 2 working days. For example:

• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

100% Money Back Guarantee:

Designingenious LLC offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstances:

• If you are unsatisfied with the initial designs of the logo or the website, you can request a 100% refund on your project.

Refund Policy:

Designingenious LLC offers a 100% Refund on all its design services, however, it is not an unconditional 100% refund and certain conditions still apply.

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The logo has been finalized.
• The website has been designed, developed, and deployed live.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),
• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• The refund approval will be at discretion of Designingenious LLC's Management.
• Management's decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Designingenious LLC hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Designingenious LLC. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction the Designingenious LLC management after review the project may choose to offer a partial refund to the client.

Claim Your Refund:

To claim your refund, please follow the following steps:

• Dial our Toll-Free Number: # +18772853688 and speak with your respective Project Manager to initiate a refund.
• Click here to start chat now and speak with a representative to initiate a refund.
• Send us an email to initiate a refund.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above. To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours. After you have received your refund, you will not have any rights to any designs submitted by Designingenious LLC, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

100% Satisfaction Guarantee:

• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We aim at exceeding your expectations and strive to accomplish it.
• We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

Delivery Policy:

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.
• In case of an urgent or rush order, contact our customer support team.

Design Ownership & Rights:

All finalized designs provided by Designingenious LLC are done so on a written request of finalization by the client. Upon finalization, the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo. However, the client shall not own any materials, media, or other content generated during any revision cycles leading up to the final product.

• Client shall own the final the Final Design provided by Designingenious LLC in all its entirety.
• All ownership rights of the said finalised design will belong to the client 100%.
• The Client is free to use the finalised design as they see fit.
• Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

Content Creation & Population:

Designingenious LLC is not responsible for creating or populating content (e.g., text, images) for the website, unless specifically purchased. If content creation is included:

• We will provide custom text for the client's website.
• Stock imagery will be sourced from approved stock photo websites, with images purchased upon client approval.
• The website will be populated with products and product details provided by the client.
• Designingenious LLC is not liable for similarities between images used and those found on other websites.

Record Maintenance:

Designingenious LLC keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

Customer Support:

Our Customer Support Team is available Monday - Friday, 9 AM to 5 PM GMT to answer all your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

Technical Support Policy:

Designingenious LLC is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. Designingenious LLC will provide the client with the basic information regarding those services and the settings required to make those services work. However, we will not be responsible for providing detailed training or installations of said services on the customer’s end. Such services may include, but are not limited to:

• Website Deployment.
• Designingenious LLC will deploy the website for the customer on.
• A hosting server provided by us. (Hosting service is a free service provided to the client as an added feature without any cost, acquired from a third-party service provider.)
• A hosting server provided by the customer (purchased from a third-party).
• If the website is hosted on a third-party web server purchased by the customer, Designingenious LLC will not be held responsible for any server or hosting-related issues.

There is no Service Level Agreement (SLA) between client and Designingenious LLC in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service:

• Website Content Management System (CMS).
• Designingenious LLC will provide the customer with a user manual to use the Website CMS (Content Management System).
• Designingenious LLC will not be responsible for training the client in the Website CMS.
• Emails Setup.
• Designingenious LLC will provide the customer with the necessary settings and information to install the emails on their end.
• Designingenious LLC will not be responsible for installing said emails onto the customer’s end.
• Designingenious LLC will not provide technical support or assistance in troubleshooting errors on email usage as all emails are on open servers and accessible by all service providers.

Designingenious LLC will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

Communication Policy:

• Emails sent back and forth through official emails, such as sales@designingenious.co, are the only valid forms of communication.
• We are not responsible for any damages, issues, or delays caused by contacts made through means of communication not provided by us.
• We take full responsibility for all the information provided through our official domains.

The representatives may use pseudonyms depending on the region they are interacting with to facilitate better communication with our customers, as we deal in the global market.

Email & Mobile Phone Policy:

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Designingenious LLC.

Consent and Usage:

By providing your email address and/or mobile phone number, you consent to receive communication from Designingenious LLC. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

Carrier Charges Disclosure:

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

Carrier Charges Disclosure:

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

Stop & Unsubscribe:

• If you wish to stop receiving emails or mobile communications, you can:
• For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.

For mobile communications, reply "STOP" or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.

Frequency of Communication:

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

Security of Information:

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

Changes to Policy:

Designingenious LLC reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

Contact Us:

If you have any questions or concerns regarding this policy, please contact us at [sales@designingenious.co].